Please check your jewellery on receipt. If you find it to be damaged in any way, do let us know within 5 days so that we can organise a replacement. You have up to 14 days after receipt of the jewellery to change your mind and let us know that you would like to return an item. Please note that earrings can neither be exchanged nor refunded for hygiene reasons. Please email us first to let us know of a return. Goods must be sent back at the purchaser's expense with their receipt, unused, and in their original packaging to 74 Bishops Road, London, SW6 7AR. The parcel should be adequately insured as we cannot accept responsibility for parcels lost in transit. You will receive a refund within 14 days.