We do hope that you love your jewellery but if you happen to change your mind, you have up to 15 days after receipt of the product(s) to let us know you would like to cancel your order. Please note that earrings can neither be exchanged or refunded for hygiene reasons. Please email us at firstname.lastname@example.org to let us know ahead of a return. Goods must be sent back with their receipt, unused, and in their original packaging. The parcel should be adequately insured. It is recommended that you use a trackable service as we cannot accept responsibility for parcels lost in transit. You will receive a refund within 15 days.